Return & Refund Policy

Welcome to EnfinityMart. We want you to love what you ordered! If something isn't quite right, we are here to help make things smooth and straightforward.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in its original packaging.

• All tags, manuals, and accessories must be included (if applicable).

• You must provide valid proof of purchase (such as your order confirmation or receipt).

How to Request a Return

To start a return, please contact our support team at support@enfinitymart.com.

Please include the following details in your message:

• Your order number

• The reason for the return

• Clear photos (if the item arrived damaged or incorrect)

Once your request is approved, we will provide you with:

• Clear return instructions

• The correct return shipping address

• Any necessary return authorization details

Important Notice: Items sent back to us without prior approval will not be accepted. Always contact us first!

Return Shipping & Fees

• Customer Responsibility: Customers are generally responsible for paying their own return shipping costs, unless the item is defective, damaged, or incorrect.

• Our Responsibility: In approved cases involving damaged, defective, or wrong items, EnfinityMart will provide a prepaid return label or cover the return shipping costs.

• Restocking Fees: No restocking fee applies to standard approved returns made within the 7-day timeframe.

Return Address

Because we ship from multiple fulfillment hubs, the correct return address will be provided by our support team after your return request is approved. This ensures your package goes straight to the correct location for swift processing.

Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If your item is damaged, defective, or incorrect, please reach out to us immediately at support@enfinitymart.com along with photos. We will investigate and resolve the issue for you as quickly as possible.

Non-Returnable Items

Certain specialized or hygiene-sensitive items cannot be returned:

• Custom or personalized products

• Personal care goods, open grooming items, and cosmetics

• Gift cards

• Items explicitly marked as final sale or non-returnable on the product page

If you are unsure whether an item qualifies for return, please reach out to us before making your purchase.

Refunds

Once your returned item is received, inspected, and processed:

• Approved refunds will be automatically issued back to your original method of payment within 10-15 business days.

• Please note that actual processing times can vary depending on your bank or credit card provider.

• If your return is not approved, our team will notify you with the specific reason.

Exchanges

We do not offer direct item exchanges. If you need a different size, color, or product, please follow these simple steps:

1. Return your original item by following the return steps above.

2. Place a brand-new order on our website for the new item you would like.

Late Returns

Returns requested or received after the 7-day timeline may:

• Be subject to a restocking fee of up to 15%, or

• Be declined entirely depending on the item's condition and reason for return.

Get in Touch

If you have any questions, comments, or concerns about our Return & Refund Policy, please connect with us:

• Email: support@enfinitymart.com

• Website: enfinitymart.com

• Phone: +1 (720) 796 3344

• Address: 1500 N Grant ST, Denver, CO 80203, United States